Business Analyst/Implementation Specialist

About Globals:

Globals has drastically grown from a small home office to a globally recognized enterprise offering world-class quality solutions on Cybersecurity, ERP Systems, Predictive Analytics, and Enterprise Application Development for various industries including Defence, Education, Government, Financial Services and Transport Industries. Globals has enabled its customers to be game-changers in their industry through its disruptive and innovative solutions.

Globals is certified as a "Great Place to Work" organization for its laudable work culture that helps its team members manage work-life, have dedicated hours to upskill and reskill themselves, and most important to ensure that the projects that they are working on are always unique, challenging their status quo every time. Our unique work culture has made us one of the world’s fastest-growing technology companies as recognized and featured by The Economist.

Our excellence in technical stewardship and service-offering expertise has facilitated our clients ranging from individual entrepreneurs to Fortune Global 500 – to explore new business opportunities, reduce their operational costs significantly and boost their revenues. Today, Globals enjoys a strong position in the industry as a high-performing leader through its technology innovation and remarkable domain expertise. Globals is a CMMI Level 3 certified company.

About the Job Role:

We are seeking a highly-skilled Implementation Specialist to customize and install software systems for our clients. In this role, you will demonstrate how purchased software systems work to clients, and answer questions relating to implementation. You will also be required to install the software and ensure the client is satisfied with the purchase. To be successful as an Implementation Specialist, you should be proficient in all Microsoft Office applications and SQL data management systems and able to work well as part of a team. Ultimately, an outstanding Implementation Specialist should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer-service skills.

Job Responsibilities:

• Provide technical and product expertise to customers enabling comprehensive solution to be delivered to the client needs.
• Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications.
• Determine the scope of the implementation technology solution and the resources required to successfully complete.
• Identify use cases, roles and other business requirements for each project.
• Produce and manage client-facing documentation.
• Conduct implementation pilots and help customer envision final solutionIdeal candidates would have a strong knowledge in software development and Software-as-a-Service systems.
• To work directly with business/customers to understand business needs and applying technology solutions to those requirements.
• Experience in implementing a ERP solution will be added advantage

Requirements:

• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• 1-2 yrs of experience in implementation.
• Great interpersonal and communication skills.
• You own timely delivery of weekly, monthly/quarterly reports
• Should be willing to travel for project implementation
• Excellent communication (both written and verbal) and presentation skills.

Qualification:

• Bachelor’s degree in Computer Science, Electrical Engineering or equivalent.